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Maricarmen Luhrsen

MSN, RN, NE-BC

Maricarmen Luhrsen, MSN, RN, NE-BC

Maricarmen Luhrsen has more than 15 years of nursing experience in the acute care setting and has spent the past 7 years in various leadership roles. She successfully led the design, implementation and sustainment efforts of an organization-wide interdisciplinary shared governance structure that was recognized as an exemplar in practice by the American Nurses Credentialing Center. She has led Torrance Memorial Medical Center in California to their initial Magnet® designation in 2011 via web-based submission as the Magnet® Program Director. Maricarmen has helped many other organizations successfully submit their documents via a web-based submission as well. She continues her work in California with Torrance Memorial as both the Magnet® Program Director as well as the Director of Patient Experience. Over the past 2 years, she has led the organization to develop strategies to improve patient experience scores significantly through the utilization of the organization-wide shared governance structure as well as clear alignment from the senior executive level to physicians to the bedside. Maricarmen has also developed strategies to successfully engage staff and support managers in interpreting clinical quality data to identify and prioritize countermeasures that lead to organizational success.

Maricarmen specializes in Magnet® document website submission, Magnet® champion engagement, Magnet® site visit preparation, interdisciplinary shared governance, physician and staff engagement, peer review, implementation of patient/family centered care through the design and development of patient/family advisory councils and the interpretation of data to improve practice.

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Client Testimonials

Thank you for your wonderful presentation entitled “RN Care Coordination: Practice, Education, and Certification” at our Catalyst Academy 2015. Your important topic and great presentation style had the audience immediately engaged

Holly A. De Groot, PhD, RN, FAAN
Catalyst Systems, LLC

You had a hand in getting us there [receiving Magnet® status].

Thanks for your article in the Nurse Leader on shared decision making. I always appreciate your words of wisdom in this arena.

Great examples of control charts used [in NCP’s webinars] to “tell a story” of improvement over time.

What a difference a peer makes! Our discharge medication reconciliation accuracy rose from 56% to greater than 90% in one year, and our improvement has been sustained for over one year beyond that.

Nicole Jones, RN, MS & Beth Lacoste, RN, MSN
East Jefferson General Hospital, Metairie, LA

We appreciated the examples you presented [in your webinars] per standard – this was helpful related to many standards be written generically.

Our Pathway to Excellence® document was accepted! Thanks for all of your help!

Pathway to Excellence® Project Director
2012

Thank you for helping us on our way to Magnet® status. I know your visits to us and your advice steered us on this journey. We value your input.”

We just summarized the comments from your presentation – Our nurses loved our consultant and her message.

Judy Boerger
Parkview Medical Center

Thank you so much for an amazing Nurses Day! We had the best turnout ever, and your presentations were spectacular. People have been talking about it ever since, and I’ve heard grumbling from people who couldn’t be there—a sure sign of a great event! Thank you for your wisdom and support! It has been totally great working with you.

Paul Parker, RN, BC
Mid Coast Hospital, Brunswick, ME

We value your input – I especially value your candor and wisdom!

Excellent presentation! I’m excited about implementing peer review in our organization. Fabulous speakers with a true passion for the content.

Participant
Peer Review Workshop 2012

I wanted to say thank [our consultants] for their insight. I’m a staff nurse and beyond their guidance for Magnet, they provided insights into my profession while tying in IOM and ANA principles. You inspired my colleagues and myself with our journey.

Joy Fumera
Kaiser Permanente Orange County-Irvine

Thank you for the excellent workshops you conducted for our nursing leaders, council members, and educators. Finalizing the professional practice model as well as writing our bylaws, and council charters and objectives, was monumental. There was overwhelmingly positive feedback and enthusiasm as we move forward on our shared governance journey. Thank you for your leadership and expertise.

St. Mary's Health System

The level of excitement since your visit is outrageous. Staff are even more engaged and energized, with most talking about the learnings you shared.

Just wanted to take a moment to send you a personal note of thanks for all of the efforts you and your team put into helping our organization successfully achieve its fourth Magnet designation. Although Julie and her leadership group are enjoying many well-deserved accolades for this successful accomplishment, I have certainly not forgotten that it was you and your partners who helped immeasurably in getting our Magnet efforts back on track and providing assistance and mentoring to Julie and our team as they navigated this process and re-tooled our nursing governance structure. It is amazing to think back 2 ½ years and realize how far our nursing team has come in that short amount of time. Thanks so much again Kathleen for all of the time, thought and effort you and your colleagues put into helping us achieve this milestone.

Rob Myers MHA, FACHE
Chief Operating Officer, Goshen Health